9 min read
AI Pilot to Production: Why Most Pilots Stall and How to Fix It
Why most AI pilots never reach production, and a practical path to get there: exit criteria, evals, human handoff, cost limits and a staged rollout plan.
Category
Strategy
Where AI pays off, build versus buy, pricing models and how to move from pilot to production.
RSS feed10 min read
AI Readiness Audit: 25 Questions to Answer Before You Automate
An AI readiness audit in 25 questions on process value, data, systems, people, compliance and budget, with a scoring model to see if you are ready to automate.
10 min read
Build vs Buy AI: A Decision Framework for SMBs and Mid-Market
Should you build or buy AI? A decision framework for SMBs and mid-market companies: four options, seven criteria, a scoring matrix and a 3-year cost model.
11 min read
How to Calculate AI Automation ROI: Formulas and Examples
A practical method for AI automation ROI: baseline, benefit and cost formulas, ramp-up, risk scenarios and two worked examples built on real 2026 benchmarks.
10 min read
Outcome-Based AI Pricing: Per Resolution, Per Call, Retainers
Per resolution, per conversation, per minute or retainer? How AI pricing models work in 2026, what Fin, Zendesk, HubSpot and Salesforce charge, how to choose.
11 min read
Owning Your AI: Code, Prompts, Data and Avoiding Vendor Lock-in
Models get retired, prices change, vendors fold. Which parts of an AI system you must own, which contract clauses matter and how to keep a working exit plan.
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